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Mold
and Mildew Remediation (2.0 hours) |
| This is an issue at the forefront of insurance
property claims today. This course will assist the field adjuster
in knowing what to expect when adjusting a mold remediation
claim and will assist the agent in being able to inform their
insured what they can expect when they call in a mold claim
or when a remediation is performed on their home or business.
Topics to be covered: |
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| 1) |
Testing for the presence of molds and mildews |
| 2) |
Interpretation of the test results |
| 3) |
Standards and guidelines for remediation contractors |
| 4) |
Remediation practices |
| 5) |
Post remediation mold testing |
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Understanding
Molds and Mildews (2.0 hours) |
| This course is intended to give background into
what molds are, what causes them to appear how they affect our
health. Topics include: |
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| 1) |
A physiological description of molds and mildews including
their lifecycle |
| 2) |
Molds, mildew, their environment and their relation
to water damage claims |
| 3) |
Different species of molds and mildews |
| 4) |
Testing for the presence of mold and mildew |
| 5) |
Health effects on humans |
| 6) |
The role of the Certified Industrial Hygienist (CIH) |
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Post
Fire Structural Cleaning and Deodorization (2.0
hours) |
| The purpose of this course is to familiarize one
with the methods used to clean and deodorize structures following
a fire loss in either a residential or commercial structure.
Areas to be covered include: |
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| 1) |
The nature of fire and soot |
| 2) |
Identification of the different types of fires |
| 3) |
A discussion and demonstration of all deodorization
techniques |
| 4) |
The chemistry of deodorization |
| 5) |
A discussion and demonstration of various structural
cleaning techniques |
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Pack Out: Procedures for the Insurance Restoration Industry (3.0
hours) |
| The purpose of this course is to familiarize one
with the mechanics of packing possessions following a serious
property loss: |
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| 1) |
The mind set of the insured following a catastrophe |
| 2) |
The role of the adjuster and the contractor |
| 3) |
The disadvantages of an adversarial contractor / adjuster
relationship |
| 4) |
The actual steps involved in a pack out: inventory control,
actual packing techniques, storage and redelivery |
| 5) |
Steps which need to be taken to insure a good experience
for the insured |
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Water
Damage Restoration and Loss Mitigation (2.0
hours) |
| The purpose of this course is to familiarize one
with the various steps involved in water damage repairs: |
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| 1) |
The different types of water damages |
| 2) |
Molds and Mildews |
| 3) |
Various types of equipment used in water damage repairs |
| 4) |
How to reduce the amount of a water damage loss |
| 5) |
The various drying methods |
| 6) |
Determining whether carpet is salvageable and the benefits
of reinstallation |
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Loss
Mitigation and the Restoration Professional (1.0
hour) |
| The purpose of this course is to teach the following: |
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| 1) |
Examples of how emergency repairs on a property loss
can save substantial claims dollars if these repairs are
performed quickly and professionally |
| 2) |
Examples of when emergency repairs are not cost effective
and should not be performed. |
| 3) |
What the insurance professional should expect from a
professional restorer including integrity, sound advice,
quality, warranties, response times, insurance coverage,
etc. |
| 4) |
What the policy holder should expect from a restoration
professional |
| 5) |
The nature of the relationship between the restorer
and the insurance professional in years past, the present
and the future |
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Electronics:
Cleaning and Restoration (1.0
hour) |
| The objective of this course is to introduce the
insurance professional to the basics in the cleaning and restoration
of electronic items such as televisions, stereo components and
personal computers. We will discuss: |
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| 1) |
The fact that electronics are easily cleaned and restored
to full working condition |
| 2) |
How to distinguish totaled electronic pieces from those
which can be cleaned |
| 3) |
The materials, equipment and methods used to clean and
restore electronics |
| 4) |
Cleaning and restoration cost versus replacement cost |
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Garment
Restoration and Deodorization (1.0
hour) |
| The purpose of this course is to familiarize the
professional with the steps involved in the restoration of garments
following a fire or water loss. Topics covered include: |
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| 1) |
The initial inspection, inventory and pack out of the
clothing |
| 2) |
Identifying those garments which can successfully be
restored |
| 3) |
A discussion of the cost effectiveness of dry cleaning
versus replacement and its effect on the loss ratio |
| 4) |
The deodorization process |
| 5) |
The dry cleaning and laundering process |
| 6) |
Delivery of final product to the insured |
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Furniture:
Identification, Cleaning & Restoration (2.0
hours) |
| The objective of this course is to introduce the
professional to the following areas involved in furniture restoration: |
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| 1) |
Proper furniture terminology regarding periods, style
and construction (both methods and materials) |
| 2) |
Identifying those pieces which are of value such as
antiques or which are better quality newer pieces |
| 3) |
Identifying that furniture which can be cleaned, refinished
or upholstered versus that which is totaled |
| 4) |
Techniques for cleaning wood and upholstered furniture |
| 5) |
Pricing structures for furniture restoration along with
a discussion of cost versus value and how loss ratios
can be reduced for the agent |
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Contingency
Planning and Disaster Response for Schools (1.0
hours) |
| The objective of this course is to assist the
insurance professional in handling losses involving catastrophic
damage to school buildings and property. We will discuss: |
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| 1) |
What is considered to be a catastrophic loss when a
school is involved |
| 2) |
Issues of safety for both students and teachers |
| 3) |
Emergency response actions and the order in which these
occur |
| 4) |
Planning for a disaster through the use of a formal
emergency response plan |
| 5) |
Pricing structures for furniture restoration along with
a discussion of cost versus value and how loss ratios
can be reduced for the agent |
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Deodorization:
Methods and Materials (1.0 hour) |
| This course is to familiarize the professional
with the materials and methods used in removing smoke and other
odors from various items. We will cover: |
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| 1) |
The different types of deodorizers used along with application
methods |
| 2) |
Case studies involving various odor problems and how
to treat them |
| 3) |
Removal of odor from furniture and clothing |
| 4) |
Skunk odors, pet odors and decomposition odors and how
to treat them |
| 5) |
Health risks involving the use of deodorizers and alternative
methods, which can be used |
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Heavy
Equipment Restoration (1.0 hour) |
| The purpose of this course is to help familiarize
professionals in assessing and settling property losses involving
heavy manufacturing equipment. It is also particularly useful
in assessing age, condition, the plant facility, etc. These
types of losses can exceed several million dollars; saving money
can greatly reduce loss ratio. Areas to be covered include:
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| 1) |
What is considered heavy equipment |
| 2) |
Determination of whether equipment is salvageable based
on cost effectiveness and restorability |
| 3) |
Moving, transportation and storage of equipment |
| 4) |
Cleaning and rust/corrosion control of the equipment |
| 5) |
Delivery and set up of restored equipment |
| 6) |
Cost vs. Value / Restoration vs. Replacement |
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Carpet:
Composition and Characteristics (1.0
hour) |
| The purpose of this course is to teach insurance
professionals various properties of carpet. This course will
allow them to identify/determine the type, age and value of
carpet when evaluating a property loss, (since carpet loss and
replacement represents the number one claim in terms of both
money and number). Areas to be covered include: |
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| 1) |
How carpet is constructed |
| 2) |
The different types of carpet construction |
| 3) |
How to identify various carpet fibers |
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Pad varieties |
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Carpet installation |
| 6) |
A discussion of how to identify carpet by price |
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Water
Damage by the Book: Reducing the Chances of Mold
(1.0 hour) |
| The purpose of this class is to convey to both
insurance agents and adjusters the following: |
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| 1) |
Why and how quickly mold occurs following a water loss |
| 2) |
The value of quick emergency response |
| 3) |
The benefits of good documentation by the agent, adjuster
and contractor |
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Minimizing
the Risks of Sewage Losses (1.0
hour) |
| The purpose of this class is to convey to both
insurance agents and adjusters the following: |
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| 1) |
What a sewage loss is |
| 2) |
The serious health risks associated with these types
of losses |
| 3) |
How sewage losses are handled by the restoration contractor |
| 4) |
How loss ratios can be reduced by rapid emergency response
on the part of the agent, adjuster and contractor |
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Candle
Burning and Soot Staining (1.0
hour) |
| The purpose of this course is to enlighten the
insurance professional on the issue of candle burning as a possible
source of soot accumulation in a house. Cases where soot deposits
are found in a house where there is no obvious source such as
a structural fire or kitchen mishap are discussed. This course
will give those involved one more potential source to look at
as the cause. Items to be covered are: |
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| 1) |
A brief history about this problem |
| 2) |
Soot stain patterns which may indicate candle burning
as the possible source |
| 3) |
Simple home tests to determine if your candles are causing
soot stains |
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Understanding
Texas Mold Regulations (1.0 hour) |
| This course offers a concise condensation of the
"Texas Mold Assessment and Remediation Rules" enacted by the
Texas Department of State Health Services in January of 2005.
These new regulations have the potential to affect all residential
and commercial property owners as well as those in the insurance
industry. Topics covered will include the historical problems
with mold in Texas which led to Texas House Bill 329, situations
in which the regulations apply, exemptions to the rules, ethics,
requirements for assessors, remediators and laboratories and
consumer rights |
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Fax: 210-490-7478
